Call +44 20 85943811

Terms and Conditions

Our terms and conditions apply to all transactions on the Red Souvenirs website and are set out below. Please read through these carefully before placing your order.

We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

We will notify you by email as soon as possible to confirm receipt of your order and send you a further email to confirm your order details. Please note that neither email is acceptance of your order. Our acceptance of your order will take place when the payment has been made.

Shipment and delivery

Packages are generally dispatched within 2 working days of cleared payment and are shipped via Royal Mail with tracking and drop-off without signature. If you prefer delivery by Royal Mail (Signed For), an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. We take special care while packaging and dispatching your products for their safe arrival. Boxes & packets are amply sized and your items are well-protected.

Delivery can be made to the any specified location in the world, if you have any query regarding delivery locations you may contact us via email (given below).

Delivery charges are specified once you are ready to check-out and it may take 3-5 working days for your packet to reach you within UK, all other destinations may vary depending on the location. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable. We shall be under no liability for any delay or failure to deliver the products within the estimated timescales.

Order cancellation or change

If you would like to cancel any order, please contact us within 3 days of receiving goods by e-mail to, our customer relation office is open from 10:30 am to 6: 30 pm 7 days a week BST. We apologize that orders cancellation cannot be processed through the website. We do our best to accommodate your request, but as our shipping and fulfillment system work on a quick and effective pattern, therefore we cannot change or alter any order once the fulfillment is under process. They will, however, be subject to our normal return policy described above should you wish to return them.

Please note: If you cancel an item that qualified you for a promotion or special discount, you may no longer receive that discount or promotion. Where we notify you that items are back ordered or will be delayed in delivery, your cancellation rights will be specified in our communications to you.

All items are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A refund will be given where you have already paid for the goods.

We try to ensure that the prices quoted are correct and that all products are accurately described on this website. However, orders will only be accepted if there are no material errors in the description or price of goods displayed on this website. If we discover an error in the price or description of goods that you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order based on the correct price or description, or cancelling it. If we are unable to contact you, we will treat your order as cancelled.

All reductions in price and/or credit terms are reductions against our own previous prices and terms unless otherwise indicated. Payment can be made by any method specified in the Payment section. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you.

Red Souvenirs is not liable for any cost incurred for returning any item unless the item ordered is faulty or agreed upon with the Red Souvenirs team in advance.

If any product we supply fails prematurely due to an inherent fault manufacturing defect) we will provide you with an appropriate remedy, e.g refund, replacement or repair. Simply call us.

Unit 1G Barking Business Centre
25 Thames Road
IG11 0JP
United Kingdom
+44 20 85943811